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| 035 | _a19979 | ||
| 037 | _bНэгээс нөгөө салбар, нэгж рүү шилжүүлж авсан | ||
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_221 _a658.8 _bB45 |
||
| 100 | _aBergman Bo | ||
| 245 | 0 | _aQuality: from customer needs to customer satisfaction | |
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_c1994 _aLondon _bMc Graw Hill |
||
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_c75748 _d75748 |
||